Terms and Conditions

Wagga Technology Solutions
ABN: 82 964 986 350
NSW 2650, Australia

Last Updated: September, 2025

These Terms and Conditions constitute a binding agreement between you (the “Client”) and Wagga Technology Solutions ABN 82 964 986 350 (“WTS”, “we”, “us”, or “our”). By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Services Provided

1.1 Service Categories We provide information technology services including but not limited to:

  • Computer repair and maintenance
  • Network configuration and troubleshooting
  • Software installation and training
  • Data backup and recovery
  • Virus and malware removal
  • Website design and development
  • Website hosting and reseller services
  • Domain registration and management
  • IT consulting and support

1.2 Service Locations

  • On-site services: Available within 50km of Wagga CBD
  • Remote services: Available Australia-wide with prior on-site consultation
  • Workshop services: Available at our premises by appointment

2. Pricing Structure

2.1 Standard Rates (Effective September 2025)

  • On-Site Services: $99.00 per hour
  • Remote Services: $85.00 per hour
  • Workshop Services: $85.00 per hour

2.2 Minimum Charges

  • All on-site services: 1-hour minimum charge
  • After the first hour: Billing in 15-minute increments
  • Travel charges: $0.88 per kilometre beyond 10km from Wagga CBD

2.3 Rate Changes We reserve the right to adjust our rates with 30 days’ written notice to existing clients. Rate changes will not affect services already booked or quoted.

3. Booking and Scheduling

3.1 Appointment Booking

  • Services must be booked in advance via phone, email, or our website
  • We will confirm all appointments within 24 hours
  • Estimated service duration will be provided where possible

3.2 Cancellations

  • Cancellations must be made at least 24 hours before scheduled service
  • Late cancellations (less than 24 hours): 50% of estimated service cost applies
  • No-show appointments: Full estimated service cost applies

3.3 Rescheduling

  • First reschedule with 24+ hours notice: No charge
  • Subsequent reschedules or late changes: 50% rescheduling fee applies

4. Payment Terms

4.1 Payment Methods

  • Bank transfer (preferred)
  • Credit/Debit cards (1.9% processing fee applies)
  • Cash (on-site services only)

4.2 Payment Timing

  • Personal home support clients: Payment due within 14 days of invoice date
  • Business clients: Payment due within 14 days of invoice date
  • Prepaid packages: Payment required before service commencement

4.3 Overdue Accounts

  • Late payment fee: 1.5% per month on overdue amounts
  • Services may be suspended for accounts over 30 days overdue
  • Legal action may be pursued for debts over 60 days overdue

5. Discounts and Packages

5.1 Referral Program

  • 10% discount for each successful referral
  • Applies to next service after referred client completes paid service
  • We reserve the right to verify all referrals

5.2 Prepaid Packages

  • Various packages available for additional savings
  • Non-refundable and must be used within specified timeframe
  • Package terms provided at time of purchase

5.3 Website and Hosting Services

  • Custom quotes available for website design projects
  • Website hosting services subject to separate hosting agreement
  • Domain registration services subject to registrar terms
  • Website maintenance packages available with separate terms

5.4 Business Quotes

  • Custom quotes available for business clients
  • Quotes valid for 30 days unless otherwise specified
  • Fixed-price projects require 50% deposit before commencement

6. Data and Privacy

6.1 Client Data Protection

  • We implement reasonable security measures to protect your data
  • We do not access personal files without explicit permission
  • Confidential information will not be disclosed to third parties

6.2 Data Backup Responsibility

  • Clients are responsible for backing up data before service
  • We recommend data backup but are not liable for data loss during service
  • We may create temporary backups during service for restoration purposes

6.3 Privacy Policy

  • Personal information collected is used solely for service provision
  • We comply with Australian Privacy Principles
  • Full Privacy Policy available on our website

7. Warranties and Limitations

7.1 Service Warranty

  • 30-day warranty on completed repairs (excludes user-caused damage)
  • Software installations warranted against defects in installation only
  • Warranty void if device modified by other parties

7.2 Limitation of Liability

  • Our total liability is limited to the amount paid for the specific service
  • We are not liable for:
    • Indirect, incidental, or consequential damages
    • Loss of data, business, or profits
    • Delays caused by third-party service providers
    • Pre-existing hardware or software issues

7.3 Client Responsibilities

  • Provide accurate information about technical issues
  • Ensure legal ownership/authority over devices and software
  • Backup important data before service
  • Provide safe working environment for on-site services

8. Intellectual Property

8.1 Our IP

  • All custom software, configurations, website designs, and documentation remain our property unless otherwise agreed in writing
  • Clients receive license to use delivered solutions
  • Website designs become client property upon full payment, subject to any third-party licensing terms
  • We may use general knowledge gained from providing services

8.2 Client IP

  • Your data, existing systems, and provided content remain your property
  • We claim no rights to client data, logos, or proprietary information
  • Clients grant us license to use provided materials solely for contracted services
  • Confidentiality maintained for all client information

8.3 Third-Party Services

  • Website hosting, domain registration, and third-party integrations subject to respective provider terms
  • We act as reseller/agent for certain services and disclaim liability for third-party service failures
  • Clients responsible for compliance with third-party terms of service

9. Force Majeure

We are not liable for delays or inability to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions or lockdowns
  • Illness or injury
  • Infrastructure failures (power, internet, telecommunications)
  • Supplier delays for parts or software

10. Dispute Resolution

10.1 Resolution Process

  1. Direct discussion with service technician
  2. Escalation to management if unresolved
  3. Mediation through industry dispute resolution service
  4. Legal proceedings as last resort

10.2 Governing Law These terms are governed by New South Wales law, and disputes will be heard in NSW courts.

11. General Provisions

11.1 Entire Agreement These terms constitute the entire agreement between parties, superseding all prior agreements or understandings.

11.2 Severability If any provision is deemed invalid, the remaining provisions continue in full force.

11.3 Updates to Terms

  • We may update these terms at any time
  • Changes effective immediately for new services
  • Existing bookings completed under previous terms
  • Significant changes will be communicated to regular clients

11.4 Contact Information For questions about these terms:

Acknowledgment: By engaging our services, you confirm you have read, understood, and agree to these Terms and Conditions.