Terms and Conditions

Wagga Technology Solutions
ABN: 82 964 986 350
NSW 2650, Australia

Last updated: July 2026

These Terms and Conditions are the agreement between you (the "Client") and Wagga Technology Solutions ABN 82 964 986 350 ("WTS", "we", "us", or "our"). By booking a service with us, you agree to these terms.

1. Services We Provide

1.1 Service Categories

We offer IT and web services including:

  • Computer repair and maintenance
  • Network and Wi-Fi setup and troubleshooting
  • Software installation and training
  • Data backup and recovery
  • Virus and malware removal
  • Website design and development
  • Website care and maintenance plans
  • Managed IT plans for small business
  • Microsoft 365 setup and support
  • Domain and hosting management (as an agent for third-party providers)
  • General IT consulting and support

1.2 Service Locations

  • On-site services: Available within 50km of Wagga CBD
  • Remote services: Available Australia-wide
  • Workshop services: By appointment

2. Pricing

2.1 Standard Rates

  • Seniors: $79.00 per hour
  • Residential / home support: $99.00 per hour
  • Business: $129.00 per hour

2.2 Care Plans and Managed IT Plans

  • Website care plans: From $109 per month
  • Managed IT plans (per user): $99 to $129 per user, per month

These are billed monthly or annually and cover the inclusions set out at the time you sign up. Residential and home support services are one-off or prepaid, not subscriptions.

Renewal: When you sign up, you choose whether your plan auto-renews each billing cycle or needs your confirmation to renew. You can change this preference at any time.

Cancelling or downgrading: We need 30 days’ notice to cancel or downgrade a plan. If you’ve prepaid a block of services, that block is non-refundable, but you’re welcome to use it out before the plan ends.

2.3 Minimum Charges

  • All on-site services: 1-hour minimum
  • After the first hour: billed in 15-minute increments
  • Travel: $0.88 per kilometre beyond 10km from Wagga CBD

2.4 GST

We’re not currently registered for GST, so all rates and prices listed are GST-free.

2.5 Rate Changes

We can adjust our rates with 30 days’ written notice to existing clients. Any rate change won’t affect work already booked or quoted.

3. Booking and Scheduling

3.1 Appointment Booking

  • Book in advance via phone, email, or our website
  • We’ll confirm your appointment within 24 hours
  • We’ll give you an estimated duration where possible

3.2 Cancellations

  • Cancel at least 24 hours before your scheduled service
  • Late cancellations (under 24 hours notice): 50% of the estimated cost applies
  • No-shows: full estimated cost applies

3.3 Rescheduling

  • First reschedule with 24+ hours notice: no charge
  • Further reschedules or late changes: 50% rescheduling fee applies

4. Payment Terms

4.1 Payment Methods

  • Bank transfer (preferred)
  • Credit/debit card (1.9% processing fee applies)
  • Cash (on-site services only)

4.2 Payment Timing

  • Residential and business clients: payment due within 14 days of invoice date
  • Prepaid packages and care plans: payment required before service commences

4.3 Overdue Accounts

  • Late payment fee: 1.5% per month on overdue amounts
  • Services may be paused for accounts over 30 days overdue
  • Debts over 60 days overdue may be referred for legal recovery

5. Discounts and Packages

5.1 Referral Program

10% off your next service for every successful referral, applied once the referred client completes a paid service. We reserve the right to verify referrals.

5.2 Prepaid Packages

Packages are available for extra savings. They’re non-refundable and must be used within the timeframe given at purchase, except where a refund is required under the Australian Consumer Law.

5.3 Website, Hosting, and Domains

We offer custom quotes for website builds. Each package includes a set number of revision rounds, listed at the time of quoting. Extra revisions beyond that are billed at our standard hourly rate. Hosting and domain services are provided through third-party providers, subject to their own terms. Care plans have their own inclusions, provided at signup.

5.4 Business Quotes

Custom quotes for business clients are valid for 30 days unless stated otherwise. Fixed-price projects require a 50% deposit before we start work.

6. Data and Privacy

6.1 Client Data Protection

We take reasonable steps to protect your data, don’t access personal files without your permission, and won’t disclose confidential information to third parties.

6.2 Data Backup Responsibility

You’re responsible for backing up your data before any service. We recommend it, but we’re not liable for data loss during service. We may create temporary backups where needed for the work itself.

6.3 Privacy Policy

Personal information is used only to provide the service, in line with the Australian Privacy Principles. Full Privacy Policy available on our website.

7. Warranties and Limitations

7.1 Service Warranty

  • 30-day warranty on completed repairs (excludes damage caused by the client or a third party)
  • Software installs are warranted for installation defects only
  • Warranty is void if the device is modified by someone else after the service

7.2 Limitation of Liability

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law. Subject to that, our total liability is limited to the amount you paid for the specific service. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, business, or profits
  • Delays caused by third-party providers
  • Pre-existing hardware or software issues

7.3 Client Responsibilities

  • Give accurate information about the issue
  • Confirm you legally own or have authority over the devices and software involved
  • Back up important data before service
  • Provide a safe working environment for on-site work

8. Intellectual Property

8.1 Our IP

Custom software, configurations, and documentation remain our property unless we’ve agreed otherwise in writing. You get a license to use what’s delivered. Website designs become your property once paid in full, subject to any third-party licensing terms. We may use general knowledge gained from a project on future work.

8.2 Your IP

Your data, existing systems, and any content you provide remain yours. We claim no rights over your data, logos, or proprietary material. You grant us a license to use what you provide, solely to deliver the contracted work. Confidentiality is maintained for all client information.

8.3 Third-Party Services

Hosting, domain registration, and other third-party integrations are subject to that provider’s own terms. Where we act as an agent or reseller for a service, we’re not liable for that provider’s failures. You’re responsible for complying with any third-party terms of service.

9. Force Majeure

We are not liable for delays or an inability to deliver due to events outside our reasonable control, including natural disasters, government restrictions, illness or injury, infrastructure failures (power, internet, telecommunications), or supplier delays.

10. Dispute Resolution

If something’s not right, here’s the process:

  1. Raise it with us directly
  2. Escalate if it’s not resolved
  3. Mediation through an industry dispute resolution service
  4. Legal proceedings, as a last resort

These terms are governed by New South Wales law, and any dispute will be heard in NSW courts.

11. General

  • These terms are the entire agreement between us, replacing any prior agreements or understandings.
  • If any part of these terms is found invalid, the rest still applies.
  • We may update these terms at any time. Changes apply immediately for new bookings; work already booked is completed under the previous terms. We’ll let regular clients know if anything significant changes.

Contact

  • Website: waggatechsolutions.com.au
  • Email: [email protected]
  • Phone: 0473 430 419
  • Book online: book.waggatechsolutions.com.au

By booking a service with us, you’re confirming you’ve read, understood, and agree to these Terms and Conditions.