IT Support for Wagga Wagga Businesses

Affordable, reliable tech support tailored for local businesses.

Most businesses do not have an IT problem until they suddenly do

Laptops drift out of date because nobody is watching them. Updates stack up quietly for months. The first sign of trouble is usually the morning a machine will not start, or the day something gets into it, and it always lands in the middle of something more important.

Nobody has been careless. There is just nobody whose job it is to look. That is the job this plan does, for businesses across Wagga Wagga and the Riverina.

"Nobody is watching our computers"

Every machine is monitored and patched in the background, so faults get found and fixed before they cost you a morning.

"The wifi drops out and nobody knows why"

Network, email, printers and devices all looked after by one person who knows your setup. Dropouts get traced and fixed properly, not patched over each time.

"We think we have backups"

Someone checks every day that your backups actually ran, and tells you when they did not. Most businesses only find out theirs stopped months ago at the worst possible time.

"One wrong click away from a bad week"

Endpoint protection, enforced multi factor authentication and a managed password manager across the team. Most breaches this size start with one email, so the account behind it is locked down.

"Half the team is still on the old email"

Microsoft 365 or Google Workspace set up properly, with mail moved across and permissions right, so everyone works off the same calendar, files and inbox.

"There is nobody to ring when it breaks"

One local number, 7am to 8pm weekdays and weekends, with a response time written into your agreement. Onsite in Wagga is included, so there is no callout fee to weigh up.

Trusted by Riverina Businesses

The same person, on site, for businesses across Wagga Wagga and the Riverina.

5.0

Google rating

Call-out fee on site

7 days

Evenings and weekends

         Posted on Google  
   
   Jeff Barr 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used Alex’s services several times and we can highly recommend him.  He is very knowledgeable, prompt and easy to talk to.  He has also offered advice and guidance on products we were planning to buy and this additional support simply came from a phone call to him.  Great customer service.
  
 
      Posted on Google  
   
   Elizabeth Robbie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex is so helpful. He never makes me feel silly about asking questions and has always been able to help me out no matter what the problem . Highly recommend
  
 
      Posted on Google  
   
   leasa toll 
 
 
 
 Trustindex verifies that the original source of the review is Google. Wow, what was a very frustrating few months trying to work out what was wrong with a desktop computer, Alex managed to rectify it within minutes. He made it look and sound so easy for someone who is definitely not tech savvy. He did not just leave it at that, he ensured that all of our computers and Ipads were updated and explained every step of the way before he left. I highly recommend Alex and this company. He definitely knows his technology.
  
 
      Posted on Google  
   
   Hayley Weston 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex helped me out with creating an Xcel spreadsheet system to assist with invoicing for our construction business.  Alex's expertise was amazing and his prompt email and phone communication made the whole experience so easy !  Thank you.
  
 
      Posted on Google  
   
   Shane Keough 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Alex from Wagga Technology Solutions. Alex helped my grandmother Norma, last year with her new phone. He was exceptionally patience and understanding of her needs. A few days later, Alex gave a follow up support a for my grandmother and discovered her new phone was faulty. At no extra charge, Alex went straight over to help and reinstall a temporary phone until we could sort out the fault with the manufacturer. Alex is a wonderful, kind and highly regarded (in my grandmother’s words) young man. I would give him a 10 star rating if it was possible. Thank you Alex, from Shane K.
  
 
      Posted on Google  
   
   Ruth Kingwill 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Alex for solving any home IT issues. My laptop and printer WiFi connection were actioned efficiently and effectively. His knowledge and advice was all part of his professional service. Many thanks
  
 
      Posted on Google  
   
   Martin Staker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex did great work at our place. Happy, confident, enthusiastic and a great result. Thanks Alex.
  
 
      Posted on Google  
   
   Debra Harmer 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend Alex! He set up my new laptop and sorted out some other issues with my email. He was fantastic and made everything    easy to understand. Great help for someone who isn’t real tech savvy also. Plus he is a really nice guy! Will definitely pass his details onto others.
  
 
  
  Load more

Industries We Serve

Small businesses across the Riverina we look after every day.

Accountants & Bookkeepers

Automotive & Mechanical Workshops

Builders & Construction

Cafes & Retail

Childcare Centres

Farms & Ag Businesses

Gyms & Fitness Studios

Hair & Beauty Salons

Hospitality & Accommodation

Real Estate Agents

Trades

Transport & Logistics

Our Monthly Plan

One monthly plan with everything included, priced to your team. Best suited to businesses with at least 3 users.

Managed IT

From $5 per person, a day

That's $447/mo for a team of 3, everything included

Unlimited support, including evenings and weekends
Onsite in Wagga where the fault needs someone there, with no callout fee
Every computer patched, monitored and kept secure in the background
Microsoft 365 or Google Workspace looked after, including mailboxes and permissions
New starters set up and leavers offboarded properly, access removed everywhere
Printers, Wi-Fi, networks and your internet provider chased on your behalf
A guaranteed response time, written into your agreement
A review every quarter in person, and a report every month
Multi factor authentication enforced on every account
A password manager rolled out and managed for your team
Every device tracked for age, warranty and replacement
All documentation handed to you in full if you ever leave

How we compare to others

There are cheaper monthly plans around. Before comparing on price alone, it is worth knowing what is usually not in them.

A typical cheaper plan

Antivirus that checks files against a known list
Support Monday to Friday, business hours only
Remote only, or a callout fee for every visit
Priority support, with no time attached to it
A different person each time you call
Two to three days onsite, if they are not local
No price published until you book a sales call
You get in touch once something has already broken

Our plan

Protection that watches what is actually running
Evenings until 8pm, and right through the weekend
Onsite in Wagga included, with no callout fee
A guaranteed response time, written into your agreement
One person who already knows your setup
Someone who lives here, not 400km away
The price is published, right on this page
A review every quarter, and a report every month

Not ready for a monthly plan?

Choose what fits: a one off professional check at $299 per visit, or pay as you go hourly support at $129 an hour when something breaks.

How It Works?

Common Questions

What does the monthly plan include?

Unlimited support during business hours plus evenings and weekends, onsite attendance in Wagga at no extra charge, and everything patched, monitored and secured. A full inclusion list forms part of the agreement. Plans start at $447 a month and suit teams of at least 3 users.

What if a monthly plan isn't wanted?

A one off Business IT Health Check is $299 per visit, a full written review with no ongoing commitment. Pay as you go support is $129 an hour with a one hour minimum. Neither has a lock-in contract.

How quickly do issues get a response?

Every request on a monthly plan gets a response from a person during support hours, 7am to 8pm weekdays and on weekends, within a set time written into your agreement. That is the same commitment for every issue. What changes with severity is what gets put down to deal with it. Ad hoc hourly clients are scheduled in as availability allows, usually within a few business days.

Can a monthly plan be cancelled anytime?

Yes, there is no lock-in contract. Clients can drop to a health check or pay as you go if needs change.

Are specific industries supported?

A wide range of local businesses are supported, including trades, retail, hospitality, farms, real estate, and more. See the Industries We Serve section for specific pages, or just ask if one isn’t listed.

Ready to book Wagga's small business IT support?

Pick a time that suits you, or just give us a ring.

Trading on a weekend, or need a hand after hours? See After Hours IT Support.