After Hours IT Support in Wagga

We answer until 8pm on weeknights, and right through the weekend.

Shut until Monday

Something stops working on a Friday evening or a Saturday morning, and local IT support does not open again until Monday. For a business that trades on weekends, Saturday is not the quiet end of the week, it is the busiest day of it.

Even with nothing broken, a nine to five helpdesk is only open during the hours a working owner cannot stop. A tradie is on a roof at 11am. A cafe owner is on the coffee machine through the whole morning rush. Being able to sort something out at 7pm is not a luxury, it is the only time it can happen.

Weeknights to 8pm

Support runs into the evening, well past when everyone else has gone home.

Saturday, 9am to 4pm

Right through the busiest trading morning of the week.

Sunday, 10am to 2pm

For getting sorted before Monday, or fixing what broke on Saturday.

How it works out of hours

Public holidays, and anything outside those windows, are genuine emergencies only, on a best effort basis with no commitment attached.

Most things get sorted remotely, and that is usually the faster way. On site is available by appointment, including outside trading hours where that suits the business.

For one off help during normal business hours, see Pay As You Go IT Support.

The EFTPOS will not connect

It drops out at 9am Saturday, on the busiest trading morning of the week.

The booking system is down

Saturday is the day the appointments actually are.

The internet is out on a Sunday

It takes the point of sale, the bookings and the phones with it.

Nobody is on site to look

Member check in or door access is offline and the place is unstaffed.

A quote has to go out tonight

It is Sunday evening and the laptop will not start.

A suspicious invoice arrives

It lands at 6pm Friday, and waiting until Monday is the problem.

The half that runs while you sleep

Patching, endpoint protection, monitoring and backup checks run overnight and on weekends without anyone being called. Most of what would have become a Saturday morning emergency gets caught before it is one. The support window covers the rest.

         Posted on Google  
   
   Jeff Barr 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have used Alex’s services several times and we can highly recommend him.  He is very knowledgeable, prompt and easy to talk to.  He has also offered advice and guidance on products we were planning to buy and this additional support simply came from a phone call to him.  Great customer service.
  
 
      Posted on Google  
   
   Elizabeth Robbie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex is so helpful. He never makes me feel silly about asking questions and has always been able to help me out no matter what the problem . Highly recommend
  
 
      Posted on Google  
   
   leasa toll 
 
 
 
 Trustindex verifies that the original source of the review is Google. Wow, what was a very frustrating few months trying to work out what was wrong with a desktop computer, Alex managed to rectify it within minutes. He made it look and sound so easy for someone who is definitely not tech savvy. He did not just leave it at that, he ensured that all of our computers and Ipads were updated and explained every step of the way before he left. I highly recommend Alex and this company. He definitely knows his technology.
  
 
      Posted on Google  
   
   Hayley Weston 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex helped me out with creating an Xcel spreadsheet system to assist with invoicing for our construction business.  Alex's expertise was amazing and his prompt email and phone communication made the whole experience so easy !  Thank you.
  
 
      Posted on Google  
   
   Shane Keough 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Alex from Wagga Technology Solutions. Alex helped my grandmother Norma, last year with her new phone. He was exceptionally patience and understanding of her needs. A few days later, Alex gave a follow up support a for my grandmother and discovered her new phone was faulty. At no extra charge, Alex went straight over to help and reinstall a temporary phone until we could sort out the fault with the manufacturer. Alex is a wonderful, kind and highly regarded (in my grandmother’s words) young man. I would give him a 10 star rating if it was possible. Thank you Alex, from Shane K.
  
 
      Posted on Google  
   
   Ruth Kingwill 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend Alex for solving any home IT issues. My laptop and printer WiFi connection were actioned efficiently and effectively. His knowledge and advice was all part of his professional service. Many thanks
  
 
      Posted on Google  
   
   Martin Staker 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex did great work at our place. Happy, confident, enthusiastic and a great result. Thanks Alex.
  
 
      Posted on Google  
   
   Debra Harmer 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend Alex! He set up my new laptop and sorted out some other issues with my email. He was fantastic and made everything    easy to understand. Great help for someone who isn’t real tech savvy also. Plus he is a really nice guy!
Will definitely pass his details onto others.
  
 
  
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MONTHLY PLAN

Included on any monthly plan

ONE-OFF CALLOUT

$129/hr

Common Questions

What hours do you actually answer?

Weekdays from 7am through to 8pm, Saturday 9am to 4pm, and Sunday 10am to 2pm.

What happens if something breaks outside those hours?

The windows above are the hours a person answers. Outside them, genuine emergencies get a best effort, with no commitment attached. This is deliberately not sold as round the clock cover.

Do you come out on site after hours?

Most faults are sorted remotely and that is usually faster. Where a visit is needed, it is booked by appointment, including outside trading hours where that suits the business.

What does it cost?

$129 an hour with a one hour minimum for one off work, or included at no extra cost on any monthly plan, with evenings and weekends covered.

Do I have to be on a monthly plan?

No. One off after hours help is available at the hourly rate with no lock in.

How quickly do you respond?

Every request raised during support hours gets a response from a person within a set time written into your agreement, and in practice most are much faster than that.

Need a hand outside business hours?

Pick a time that suits you, or just give us a ring.