Local IT support across Wagga Wagga & the Riverina, same-day replies
After Hours IT Support in Wagga
We answer until 8pm on weeknights, and right through the weekend.
Shut until Monday
Something stops working on a Friday evening or a Saturday morning, and local IT support does not open again until Monday. For a business that trades on weekends, Saturday is not the quiet end of the week, it is the busiest day of it.
Even with nothing broken, a nine to five helpdesk is only open during the hours a working owner cannot stop. A tradie is on a roof at 11am. A cafe owner is on the coffee machine through the whole morning rush. Being able to sort something out at 7pm is not a luxury, it is the only time it can happen.
Weeknights to 8pm
Support runs into the evening, well past when everyone else has gone home.
Saturday, 9am to 4pm
Right through the busiest trading morning of the week.
Sunday, 10am to 2pm
For getting sorted before Monday, or fixing what broke on Saturday.
How it works out of hours
Public holidays, and anything outside those windows, are genuine emergencies only, on a best effort basis with no commitment attached.
Most things get sorted remotely, and that is usually the faster way. On site is available by appointment, including outside trading hours where that suits the business.
For one off help during normal business hours, see Pay As You Go IT Support.
The EFTPOS will not connect
It drops out at 9am Saturday, on the busiest trading morning of the week.
The booking system is down
Saturday is the day the appointments actually are.
The internet is out on a Sunday
It takes the point of sale, the bookings and the phones with it.
Nobody is on site to look
Member check in or door access is offline and the place is unstaffed.
A quote has to go out tonight
It is Sunday evening and the laptop will not start.
A suspicious invoice arrives
It lands at 6pm Friday, and waiting until Monday is the problem.
The half that runs while you sleep
Patching, endpoint protection, monitoring and backup checks run overnight and on weekends without anyone being called. Most of what would have become a Saturday morning emergency gets caught before it is one. The support window covers the rest.
MONTHLY PLAN
Included on any monthly plan
- Evenings to 8pm, and weekends
- Patching and endpoint protection
- Unlimited support, no per call fees
- Minimum 3 users
ONE-OFF CALLOUT
$129/hr
- One hour minimum, then 15 minute blocks
- Evenings and weekends
- No lock in and no monthly fee
- On site in Wagga, by appointment
Common Questions
What hours do you actually answer?
Weekdays from 7am through to 8pm, Saturday 9am to 4pm, and Sunday 10am to 2pm.
What happens if something breaks outside those hours?
The windows above are the hours a person answers. Outside them, genuine emergencies get a best effort, with no commitment attached. This is deliberately not sold as round the clock cover.
Do you come out on site after hours?
Most faults are sorted remotely and that is usually faster. Where a visit is needed, it is booked by appointment, including outside trading hours where that suits the business.
What does it cost?
$129 an hour with a one hour minimum for one off work, or included at no extra cost on any monthly plan, with evenings and weekends covered.
Do I have to be on a monthly plan?
No. One off after hours help is available at the hourly rate with no lock in.
How quickly do you respond?
Every request raised during support hours gets a response from a person within six hours, and in practice most are much faster than that.
Need a hand outside business hours?
Pick a time that suits you, or just give us a ring.