Local IT support across Wagga Wagga & the Riverina, same-day replies
On-Site Dispatch for MSPs with Riverina Clients
White-label hands-and-eyes support for end-client sites in Wagga Wagga, Junee, Coolamon, The Rock, Lockhart and Uranquinty. We work under your instructions, so your client only ever sees you.
What's Included in a Dispatch
Hands-and-eyes work carried out exactly as your engineer directs, nothing more, nothing less.
Hardware Swaps
Replacing failed drives, RAM, switches or other hardware exactly as instructed, then confirming it back to your engineer.
Cabling & Physical Networking
Running or reseating network cabling, patching, and physical rack or cabinet work on-site.
Physical Diagnostics
Eyes and hands on the ground checking device status, cabling, lights and physical faults your engineer can't see remotely.
Reboots & Resets
Power cycling servers, switches, modems and workstations on your instruction.
Escorted Vendor Access
Meeting a courier, ISP tech or hardware vendor on-site and supervising the work if needed.
Reporting Back
Photos, notes and status reports sent straight to your engineer once the job is done.
How a Dispatch Request Works
Simple to kick off, and simple to repeat every time you need boots on the ground in the Riverina.
1. You Contact WTS with the Job
Call or email with the site, the issue, and what your engineer needs done on the ground.
2. Scope & Timing Agreed
We confirm what's in scope, the access needed, and a time that works for your client's site.
3. Tech Dispatched, Reports Back
Our technician carries out the work on-site under your instructions and reports directly back to your engineer.
We Work Under Your Brand, Not Ours
We take direction from your engineer only. We do not discuss pricing, scope, or advice directly with your end client, and we do not go beyond the task you’ve given us. Your client sees your business on the job, not ours.
Dispatch Pricing
One straightforward rate. No monthly commitment, no retainer, no surprises on the invoice.
On-Site Dispatch
$129/hr
- 1 hour minimum, billed to the actual job time
- Covers Wagga Wagga, Junee, Coolamon, The Rock, Lockhart and Uranquinty
- No monthly retainer, book dispatch as jobs come up
- White-label, we work to your instructions only
Have a Riverina Site That Needs a Local Tech?
Get in touch and tell us about the job, we’ll take it from there.